Leading solar power solutions provider, d.light, has made significant steps in ensuring their existing and new client base does not miss out on essential services as the so of adheres to the mitigation measures meant to curb the spread of the coronavirus pandemic.
The firm says they have not only “embraced social media and the digital platforms to ensure we are available for our customers from all angles” but also have set up a dedicated customer service team that is available to attend to customer issues on a 24-hour basis.
Alex Olum , the General Manager Kenya, has assured customers there will be no communication and service breakdown at this crucial time of COVID-19.
“We are an essential service provider to the consumers as they need lights and entertainment and at d.light we provide these to them,” said Olum.
“Recently we hit a huge milestone of 100 million lives impacted by our brand and we want our customers to know that we are always there for them, we encourage them to be safe and communicate with us through the shared avenues. Our teams across the country are on standby to serve them.”
Olum emphasizes their call for people to stay safe at home and observing the directives issued by the Ministry of Health as Kenya battles the coronavirus pandemic, the main objective being to stop the spread of the virus through new infections.
Kenya has so far (as at 3.00pm Friday, 3 April) 122 cases of the virus, with three fatalities and two recoveries.