Kenyans applying for passports will now be required to book appointments through the e-citizen portal before visiting passport processing centres.
The Immigration Department issued an advisory on Sunday also directing applicants, who had already made their passport applications online, to revisit the portal to book appointments.
Although passport applications are made online through the e-citizen portal, applicants visit passport processing centres to have their biometrics taken.
The new system seeks to address congestion in passport processing centres by ensuring that only those booked can visit passport centres.
The Immigration Department, however, said exemption will be made to public officials with agent assignments abroad, as well as sick persons, students and business executives with argent engagements abroad.